Privacy Policy

Please read our Privacy Policy carefully as it indicates how and why we handle personal information. By providing us with personal data, you consent to the processing and transfer of personal data as specified in this Privacy Policy.

This Privacy Policy is part of the Terms & Conditions (“Terms”) governing your use of: the “Call Waiter” or “powered by Call Waiter” service accessible through a mobile web browser or any white-labelled websites that are “powered by Call Waiter,”, the “Admin Dashboard”, an online portal provided for Venues, and our website-- www.callwaiter.com or (collectively, the “Website”); including the online products or services which may be accessed therein, any Account you use to access any of the above, and, if applicable, the provision of any hardware (“Hardware”) (collectively, the “Service”). According to EC Directive 95/46 / EC on the protection of individuals with regard to the processing of personal information and on the free movement of such data, the data controller is CALL WAITER LTD Address: 2 Agiou Pavlou & Kadmou, 3d floor, 1105, Nicosia

All references to “user”, “you”, “your” mean the Venue or User, as applicable that access and use the Service in any manner, with “User” being an individual, end-user, customer, and “Venue” being the restaurant, hotel, bar, or any other business. By accessing and using the Service, any individual user acting on behalf of a Venue hereby confirms that such user has all necessary and legal authority to bind the Venue. Acceptance of this Privacy Policy by such user will be deemed acceptance by the Venue of this Privacy Policy. Any terms capitalized herein but not defined will have the meanings ascribed to them in the Terms. We desire to protect any personal and financial information you choose to provide us as described in this Privacy Policy, the terms of which you accept by using the Service.

INFORMATION WE COLLECT

Registration, Payment and Personal Information from Users.

As a User, the Service may require you to enter information including your name, phone number, e-mail address, passwords and security question responses etc., and payment information such as your credit card number, expiration date and billing address (“Payment Information”) to use and access the Service, including to settle, pay for or close (“Settle”) a check, bill, tab, owed payment or other transaction (each a “Transaction”) with other users (each, a “Venue”), including but not limited to restaurants, bars or hotels. Should you create an Account via a social media account, we may obtain the name, user name, profile picture, e-mail address, and other disclosed demographics associated with that account. Additionally, when users are requesting and performing various activities on the Service, you may provide us personal information that will facilitate our effective response to those requests, including items such as dietary information, food allergies and preferences (along with preceding items in this paragraph, “Personal Information”).

Registration Information from Venues

As a Venue, we will require you to enter information including but not limited to your Organization name, address, POS type, logo, and phone number.

Technical Information

When you access the Service, the Service may record information transmitted, including access times, Internet Protocol (IP) addresses and browser used. The Service uses "cookies" or "web beacons" (certain small data files stored on your device that collect information about visits and usage, current and previous orders if you are using the Service without registering an account, retain user preferences and account settings, and may improve the customization and efficiency of your recurring experience with the Service). If you set your browser to not accept cookies, your experience of the Service might accordingly be different and less efficient or not efficient at all. We may also obtain technical information from your device, including your unique device identifiers, hardware model, operating system and version, mobile network information, and information about the device's interaction with our services. We may also identify other software running on the device for anti-fraud and malware-prevention purposes, but will not collect any content from it. The “Technical Information” described in this paragraph is non-demographic and is not, in and of itself, personally identifiable. We therefore consider it Blind Data, as that term is defined below. We may use this Technical Information to, for example, improve users’ experience of the Service or block users who violate this Privacy Policy or the Terms.

Transaction Data

We may (and you authorize us to) access, use, process, and transmit data related to your use of the Service, including Transactions enabled by Service and related Transaction information, including item descriptions, price, tax and tip amounts (“Transaction Data”). If you are a User, Transaction Data may include Venues you visit and information about the other users with whom you go to Venues or use the Service. We may (and you authorize us to) obtain Transaction Data directly from you, the other parties engaged in the Transaction, and/or indirectly, such as via a Venue’s point-of-sale system.

Right to your information

You may update or correct Information about yourself or your Organization by logging into your Account at any time or by emailing us at support@callwaiter.com. You may also email us to request access to and deletion of Information about yourself and your Organization. We will not discriminate against any user for exercising the rights outlined in this section, and your use of the Service will be limited and altered only to the extent permitted by law or as a direct and foreseeable consequence of the exercise of your rights. We may also retain archived copies of information about you and your transactions for a period of time that is consistent with applicable law.

GDPR

The GDPR provides the following rights for all data subjects:

Use of information

We only collect and process Information submitted to us through the Service for the purposes described in this Privacy Policy or the Terms, including: identity verification; fraud and abuse prevention; performing functions to Settle and process Transactions, provide receipts, etc.; advertising; delivering marketing communications from Venues and other third parties; promotions, rewards or contests; loyalty program administration; research, analysis of usage, and development of new services or content; improvement of the services offered; feedback surveys; provision of technical notices, security alerts, and support and administrative messages; our internal business purposes; and to protect our rights, your rights and the rights of other users. Information includes data we collect through the Service, even if you have not signed up for an Account. We may use the Information to create aggregated, anonymized general information (“Blind Data”)to monitor and improve the Service, create usage statistics, or for any other lawful business purpose. You hereby grant to us a non-exclusive, transferable, sublicensable, royalty-free license to use Information we collect from you to generate Blind Data. If we collect or generate Blind Data, it will be owned by us and we may use it for any lawful business purpose without further consideration.

Information Sharing

Unless we have your consent or as stated in this Privacy Policy, we do not share any of your Information.

We may share User Information with Venues, including certain Personal Information, LBI and Transaction Data (but excluding Payment Information), to improve their products and services, and to provide offers within the Service.

We may share certain of your Personal Information, LBI, and Transaction Data (excluding Payment Information) with third-party food and beverage brands (“Brands”) offering products and services at Venues that provide you targeted offers and discounts.

As a User, when you Settle a Transaction via the Service, the Service will automatically transmit your Payment Information to the Payment Processor selected by the Venue. Through this process, this information may be provided to financial institutions, processors, payment card associations, and other entities that are part of the payment or transfer process, and your Payment Information may be transferred, processed and stored outside of Cyprus on servers in other countries, and may be subject to disclosure as required by applicable law. The Payment Processor may also collect other information directly from you via cookies or other means. Processing may involve evaluation of card suspension or cancellation, and payment and balance data. We will not access, decrypt or store your Payment Information during these transmissions. If the Venue is using Stripe as its payment processor, the Stripe Privacy Policy will apply: https://stripe.com/privacy

We may also provide Information to our agents, technology vendors and contractors on a “need-to-know” basis for the purpose of providing the Service. They are required to keep the Information confidential, and may not use it for any purpose other than to perform services for us or as otherwise required by law.

We may submit any information we have regarding an alleged violation of law involving the Service to law enforcement, or to other governmental or regulatory entities (including pursuant to a subpoena, court order, or other legal process; or upon reasonable belief that a violation of applicable law has occurred). We may also submit such information as is required to establish our legal rights or defend against legal claims.

We may share your information with an affiliate or assign and transfer the Information to a third-party successor-in-interest in connection with, or in negotiation of: a merger, acquisition, sale of substantially all our assets or stock, or similar change-in-control transaction; a financing event; or a bankruptcy or dissolution proceeding.

Should you obtain Information of another user of the Service, you are expressly forbidden from sharing such Information unless you have express written consent from that user.

Information Security

We use commercially reasonable efforts to protect Information via maintenance of standard physical, electronic, and procedural safeguards. Despite our actions and precautions, no Internet data transmissions are completely secure, and they are subject to theft, fraud, destruction, alteration, disclosure, unauthorized access and other misuse. Some potential features you use, such as messaging and e-mail, inherently share Information that can be collected and used by others.

The security of your Account and Personal Information depends on you performing your responsibility to control access to your devices and applications, including maintaining physical possession of your device, and keeping your passwords and PINs confidential and not sharing them with anyone. It is also your responsibility to alert us if you believe the security of information in any part of the Service has been compromised.

You agree that there is risk involved in your transmission of Information to us, some of which is unavoidable and may be (a) incurred via occurrences out of our control, or (b) inherent in all like Internet transmissions. To the greatest extent permissible under applicable law, we are not responsible for the security or privacy of any Information you choose to submit to us.

THIRD-PARTY WEBSITES AND TECHNOLOGIES

We are not responsible for the privacy and data security practices, or the content or services, of third-party websites and services, including those to which you may elect to link from our systems. You must review the privacy policies and terms of use of these other websites to understand their business practices. We may employ third-party technologies (such as Google Analytics) that are governed by their own privacy and data security practices. This Privacy Policy does not cover the information practices of third parties who may collect your information, nor do we assume any liability for them. If you have an issue with a third party, including any payment vendor, you must contact that third party directly.

RETENTION AND DISPOSAL OF PERSONAL INFORMATION

We retain Information to provide, maintain, and augment the Service, and to comply with legal requirements and standard business practices. We retain Information for as long as (a) we have a business need, or (b) applicable laws, regulations, or government orders require. When we dispose of Information, we use reasonable procedures to erase or render it unreadable (for example, shredding documents and wiping electronic media). We may retain Blind Data for so long as it is relevant to our business model, at our discretion.

Privacy of children

We do not knowingly collect Personal Information from children under the age of 13. If we learn that we have inadvertently done so, we will take commercially reasonable steps to delete that Personal Information. If you fail to secure your device and credentials, your Call Waiter account could be used by minors without your or our knowledge. Any Personal Information collected as a result of such usage will be associated with the subject adult account holder, and will be treated accordingly under this Privacy Policy.

Enforcement

If you violate our Privacy Policy or other terms of use, we may prevent you from using the Service. If you believe another person has committed such a violation, contact us via the support contact information we provide on the Website.

International transfers

Information collected through the Service may be stored and processed in Cyprus or any other country (“Transfer Country”) in which we, or our affiliates, subsidiaries, agents or contractors, maintain facilities. By using the Service, you consent to any such foreign transmission, including an express consent to your Personal Information being transferred, to, stored, in and accessed from a Transfer Country that differs from the country where you reside and/or utilize the Service.

Changes to this Privacy Policy

This Privacy Policy will change from time to time to maintain compliance with applicable law and regulations. We reserve the right to modify this Privacy Policy at any time in our sole discretion by posting the most recent version (which shall supersede any other version) on the Website. Your continued use of the Service following posting of these changes constitutes acceptance of the terms as they exist at the time of your usage.

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